PRIVACY POLICY

Privacy Policy
Rudvya
OVERVIEW
This Privacy Policy describes how Rudvya, operated by Mayank Enterprises, collects, uses, stores, and protects user information when you access or use our website and services.
By visiting or using this website, you agree to the terms of this Privacy Policy. If you do not agree, you should not use this website.
This policy is in accordance with applicable Indian laws, including the Information Technology Act, 2000 and relevant rules thereunder.
USER CONSENT
By accessing this website, you provide your consent to the collection, use, processing, and disclosure of your information in accordance with this Privacy Policy.
Your continued use of the website confirms your acceptance of any updates or modifications to this policy.
INFORMATION WE COLLECT
1. Personal Information
We may collect the following personal information:
  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment-related details (processed through secure third-party gateways)
This information is collected when you:
  • Place an order
  • Contact customer support
  • Subscribe or interact with our services
2. Non-Personal Information
We may automatically collect:
  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent
  • Location data (approximate)
This helps us improve website performance and user experience.
3. Cookies
We use cookies to:
  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
You may disable cookies through your browser settings, but this may affect certain features of the website.
PURPOSE OF DATA COLLECTION
Your information may be used for:
  • Processing and fulfilling orders
  • Providing customer support
  • Sending order updates and notifications
  • Improving website performance and user experience
  • Preventing fraud and misuse
  • Complying with legal obligations
We do not sell or rent your personal information to third parties.
DATA SHARING
We may share information only with:
  • Payment gateway providers
  • Courier and logistics partners
  • Legal authorities when required by law
All such sharing is done strictly for operational or legal purposes.
DATA RETENTION
We retain your information only for as long as necessary for:
  • Order processing
  • Legal compliance
  • Dispute resolution
SECURITY MEASURES
We implement reasonable security practices to protect your data, including:
  • Secure servers
  • Encrypted payment processing
  • Restricted access to sensitive information
However, no method of transmission over the internet is completely secure, and users are advised to take necessary precautions.
USER RESPONSIBILITY
You agree that:
  • Information provided by you is accurate and updated
  • You are responsible for maintaining confidentiality of your account details
Rudvya shall not be responsible for incorrect or misleading information provided by users.
THIRD-PARTY LINKS
Our website may contain links to third-party platforms.
We are not responsible for:
  • Their privacy practices
  • Content or data handling
Users should review third-party policies before engaging with them.
CHILDREN POLICY
Our services are intended for users above 18 years of age.
We do not knowingly collect personal data from children below 13 years. If such data is identified, it will be removed.
DISCLAIMER
  • Rudvya does not guarantee outcomes related to spiritual or astrology-based products
  • We are not responsible for user decisions based on product usage
  • We are not liable for third-party interactions
CONFIDENTIALITY
We do not disclose user information except:
  • When required by law
  • To protect rights and safety
  • To prevent fraud or misuse
CHANGES TO PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time.
Continued use of the website after changes constitutes acceptance.
GRIEVANCE OFFICER
In accordance with applicable laws, the following Grievance Officers are appointed:
Grievance Officer 1:
Name: Yug Sanghi
Grievance Officer 2:
Name: Mayank Yadav
Contact Details:
  • Email: ping@rudvya.com
  • WhatsApp:+91 96716 66973
Availability: 7 days a week, 9:00 AM to 9:00 PM (IST)
These officers can be contacted for any complaints, concerns, or issues related to:
  • Data privacy
  • Policy violations
  • Website usage
CONTACT INFORMATION
For any questions regarding this Privacy Policy, you may contact:
  • Email: ping@rudvya.com
  • WhatsApp: +91 96716 66973
Registered Office:
House No. 16/1, Near Mota Mahadev Mandir,
Mohalla Nalapur, Narnaul,
Mahendragarh, Haryana – 123001